Return and Refund Policy

At KhauKhiab.com, we value your satisfaction and strive to provide you with high-quality products. We understand that there may be situations where you need to initiate a return or request a refund. Please review our refund and return policy carefully to understand your rights and responsibilities when making a purchase from our website.

1. Eligibility for Returns and Refunds

We accept returns and process refunds under the following circumstances:

a. Defective or Damaged Products: If you receive a product that is defective or arrives in a damaged condition, please contact us within 7 days of receiving your order. We will evaluate the issue and provide instructions on how to proceed with a return and refund.

b. Incorrect Product:If you receive the wrong item, please notify us within 7 days of receiving your order. We will arrange for the correct item to be shipped to you or issue a refund, depending on your preference.

2. Return Process

To initiate a return, please follow these steps:

a. Contact Customer Support: Reach out to our customer support team by emailing mykhaukhiab@gmail.com or through our website's contact form. Please provide your order number, a description of the issue, and any supporting evidence, such as photos of damaged items.

b. Return Authorization: If your request is eligible for a return, we will provide you with a return authorization and instructions on how to return the item.

c. Return the Item: Follow the provided instructions to return the item in its original condition, including all packaging and accessories.

3. Refund Process

Upon receiving the returned item and verifying its condition, we will process your refund. Refunds will be issued within 14 business days from the date we receive the returned product. Please note that it may take additional time for the refund to appear in your bank or credit card statement.

4. Non-Refundable Items

Some items are not eligible for returns or refunds, including:

- Customized or personalized products.

- Items damaged due to misuse, improper care, or neglect.

- Products returned without prior authorization.

5. Lost or Undelivered Packages

Please note that we are not responsible for lost or undelivered packages once they have been shipped and a tracking number has been provided. It is the responsibility of the shipping carrier to ensure the safe and timely delivery of your package. If you encounter issues with a lost or undelivered package, we recommend contacting the shipping carrier directly to resolve the matter.

6. Return Shipping Fees

We do not cover return shipping fees for eligible returns and refunds. The cost of returning the item to us is the responsibility of the customer.

7. Contact Us

If you have any questions or concerns about our refund and return policy, please feel free to contact our customer support team at mykhaukhiab@gmail.com

Thank you for choosing KhauKhiab.com. We appreciate your trust in us, and we are committed to providing you with excellent service and high-quality products.

*Last updated: 09/07/2023